Profil de FlyboxUser

Pisteur confirmé

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3  messages

flybox loses connection

my laptop keeps disconnecting from the flybox al the time. guest at my home also had this problem so it is the flybox that is the cause. does anyone know what to do?

Super User

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8.1K  messages

@FlyboxUser welkom,

ik schrijf en spreek geen Engels je zal

moeten wachten op iemand anders.

Fijne avond.

Tag2023.jpg

 

Super User

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11.1K  messages

@FlyboxUser 

You can try to put the Flybox on a onther place. Maybe there is some disconnection whit 4G on that spot. 

So try a different place and see how its going. 

Pisteur expérimenté

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29  messages

The issue could be linked to the Flybox, to the WiFi of the Flybox or to the 4G signal received by the Flybox

If possible 1st check if the issue still would be present if the laptop would be connected by cable to the Flybox

Which WiFi frequency band is being used between the laptop and the Flybox (WiFi 2.4 or 5.0)?

Is the Fybox involved still under guarantee? Which type of Flybox we are talking about?

 

 

 

 

 

 

Pisteur confirmé

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3  messages

i believe it us using the 5Ghz band.

i do not have a cable at the moment so i will have to wait a bit to test with the cable.

i do not know the exact model of the flybox, but i received it from Orange about 6-8 months ago.

It is an Alcatel

Pisteur expérimenté

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29  messages

= the Flybox still is in 2year guarantee period (in case the issue could be linked to the Flybox and not the indoor 4G coverage itself)

Frequently Asked Questions about the Legal Guarantee | FPS Economy (fgov.be)

 

Pisteur confirmé

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3  messages

thanks
Do you know how i can contact orange about this?

I cannot find an email address for Orange support online.

Pisteur expérimenté

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29  messages

I am not ware of any Orange public contact  e-mail address 

-> customer service technical support 5000 on Orange network (or elsewhere via 800 95955) , twitter or facebook 

As indicated in Dutch or French on Orange website, for repair services you could go a Orange shop in the neighborhood (with purchase documents involved)

GSM & smartphone reparatie | Orange België

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