Outages

Question

I am getting fed up with my service. Every day for the past couple weeks it seems there is 'something wrong' with our service. My fiancé does schooling from home, and barely has access to the internet all day. I come home and have no internet access for what I need to do either. This is becoming very ridiculous, and I feel that some type of reimbursement should be in place. I’m tired of paying for internet that we never seem to have consistently.

Shaun_A · Answer

Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.

Sam30204 · Answer

Mine is the same. I did a speed test and it was slow. My Wi-Fi keeps buffering and lagging. I’ve done the reset but didn’t help. I’m in Niceville, FL. Where are you for your service?

Bonne annee

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