cox won't let me pay my bill from a foreign location

Question

I am in Japan for an extended stay and Cox won't let me pay my bill.  When I try to log in, it requires the last 4 digits of my SSN and then says they are not the correct digits.  When I try live chat, I get a message to call them by phone which I cannot do from my location.

Becky · Answer

Hi Kid, I'm sorry for the difficulty logging in while overseas. We have an IP-whitelisting process in place that will allow you to log in while in Japan. Please email our team at cox.help@cox.com so we can gather the necessary information to resolve this for you. -Becky, Cox Support Forums Moderator

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