I have been a Cox home internet and landline phone customer for almost twenty years, and I am a loyal supporter. Their service in my state is excellent, especially compared to the competition. So I decided to take advantage of a Thanksgiving, 2024 deal.BIG MISTAKE.Long story short: a technical glitch on their end resulted in me not getting the special offer they advertised. I gave up on spending literally HOURS on the phone, going back and forth between tech support and the customer loyalty departments, but it is clear they are NOT ready to do Mobile service. The phone itself works fine, and we have no complaints about the cell service in our area, but hopefully we never need any tech support or other Cox service for the 2 years that we're stuck with this.

Your over 20 years of loyal service with Cox means everything to us and I am very sorry you’ve not had the best experience as of recently. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your 'full' name, 'complete' address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

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