ONT Red Alarm Light On and No Internet

Question

Internet was working fine when we went out to dinner. Came back and no Internet. Red alarm light is lit up on the ONT. Rebooting via cox app was unsuccessful. Fully powercycled by unplugging and plugging back in about 10 times. Still no fix. Spent an hour in chat with a tech who also had me powercycle multiple times and he couldn’t connect with the modem. He said we need a tech and it will take 3 days. This sucks because we work from home and hot spotting doesn’t work well in our house. Please tell me someone out there has a fix for this?!

WiderMouthOpen · Answer

I think that means the ONT detects something wrong with the light going down the fiber line. If you have power cycled, there is nothing more you can do. You need a technician. You might try tracking the fiber line and see if there was any damage to it inside or outside your house. That would at least help tell the tech what they need to fix when they get there.

Darkatt · Answer

The red light means the ONT is in alarm and is not getting a fiber signal. Like WMO said, you will have toi have a cox tech come out.

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