Noted

[GoBi]

This note is illegal and does not comply with the law !!!!!!!!

Messages importants à retenir vos retours ne seront pas acceptés dans un shop Orange

  sans réception de votre colis complet dans les 10 jours, nous serons dans l’obligation de vous facturer une

indemnité forfaitaire de non-restitution de 200 € par décodeur et 60 € pour le modem

[GoBi]

Of course, does the decoder have a price (€200), secondly, they cannot limit clients to 10 days to return the decoder, realistically it would be 1 month, and secondly, if they have already charged for the service for the same decoder for more than 3 years, the clients are not obliged nothing to pay.

They could freely write that €2,000 is also a fine for an unreturned decoder. They can do as they want without any control.

[bulrog]

@GoBi 

Orange's warning is based on the general conditions you signed when you took out the subscription. Nothing is made up.  You can see the costs here. 

 

[GoBi]

Please tell me how I can charge them for the pain and damages I experienced, I bought 2 phones, the agreement was that they would deliver to my address in 2 days, unfortunately 10 days have already passed and I still don't have the phones, what is the customer protection in that case, maybe you know more about it, I see that you are well informed.

[bulrog]

On this forum, there are only customers and a moderator. For this type of question, please contact Orange directly.