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Discussion créée le: 04-01-24 09h54
Réponses: 5 réponses
Résolu ! Accéder à la solution.
Hello.
I am always grateful for your service.
Unfortunately, I lost my phone in France.
Someone stole my phone and turned it off.
So, I would like to receive lost service from Orange, such as reporting the loss of my cell phone or suspending the SIM card.
My name is Sujeong Hwang.
I changed my Sim number.
I don't remember my original Sim number. But if you need it, I'll find it and tell you.
Let me know if you need any more information. I hope you solve it as soon as possible.
Thank you.
Résolu ! Accéder à la solution.
Hello @hystar06 ,
Oh 😞
To block the sim card, you need to contact our customer service directly via the 5000, social media or chat.
To have a new sim card, you can order it directly via your customer zone or go to the shop 😉
Rizlaine
Hello,
Thank you for your continued service. Unfortunately, my phone was stolen while I was in France, and it has since been turned off. As a result, I would like to request assistance from Orange to report the loss and suspend my SIM card. My name is Sujeong Hwang, and I have recently changed my SIM number, but I do not remember my original SIM number. If required, I can try to locate it and provide it to you. Please let me know if you need any further information to resolve this issue as quickly as possible. I greatly appreciate your help.
Thank you!
Sorry, but you are on a forum where there are only customers and a moderator. For your particular problem, it's best to contact Orange. You can phone them on 5000 (or +32 (0)2 745 95 00) or use the Chat.
You can access the chat by clicking here and then on the blue bubble at the bottom right.
Hello @hystar06 ,
Oh 😞
To block the sim card, you need to contact our customer service directly via the 5000, social media or chat.
To have a new sim card, you can order it directly via your customer zone or go to the shop 😉
Rizlaine
Sorry, @hystar06 there are only customers here.
You need to contact Orange le 5000 ou 32 2 745 95 00 or facebook/messenger
Best