J'ai perdu mon GSM

[hystar06]

Hello. 
I am always grateful for your service.
Unfortunately, I lost my phone in France.
Someone stole my phone and turned it off. 
So, I would like to receive lost service from Orange, such as reporting the loss of my cell phone or suspending the SIM card.

My name is Sujeong Hwang.

I changed my Sim number.

I don't remember my original Sim number. But if you need it, I'll find it and tell you.

Let me know if you need any more information. I hope you solve it as soon as possible.

Thank you.

[RizlaineB · Accepted solution]

Hello @hystar06 ,

Oh 😞

To block the sim card, you need to contact our customer service directly via the 5000, social media or chat.
To have a new sim card, you can order it directly via your customer zone or go to the shop 😉

Rizlaine

[Gregory]

Sorry, @hystar06 there are only customers here.

You need to contact Orange le 5000 ou 32 2 745 95 00 or facebook/messenger

Best

[bulrog]

Bonjour,

Sur ce forum, il n'y a que des clients et un modérateur.  Pour votre problème particulier, il est préférable de contacter Orange.  Vous pouvez leur téléphoner au 5000 (ou +32 (0)2 745 95 00) ou utiliser le Chat.

Vous pouvez accéder au chat en cliquant ici et ensuite sur la bulle bleue, en bas, à droite.