Not receive the prepaid card

[XXUE]

Hello,

I ordered a prepaid sim card last Friday at the Eshop, but till today I don't receive it.

I tried several times to reach your hotline, but choosing English service will always be redirected to the Dutch one.

Please help me out with this issue.

Thanks so much 

[Gregory]

That's a pity, @XXUE I would have expected that the Dutch speaking people would speak English as well