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To Orange customer service:Buy a top-up card in Luxemberg but can not top up Belgium mobile card

Last month, I went to Luxembourg and bought a prepaid card at a convenience store to top up my orange mobile phone card. but failed. After consulting the local orange shop, they told me that my card belongs to Belgium, so I did not recharge it in Luxembourg. Luxemberg recharge card can only be recharged to Luxemberg's orange mobile card. I don't understand why the same company cannot top up mobile card in different places . But who can compensate me for the loss of my prepaid card (10e)? I hope Orange company give me an explanation or helps me solve this problem or refund my loss (I have saved the receipt)

Thank you for your attention!

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