Hello, I've experienced a unexplained spike in data usage in the last two billing cycles. Cox support was of no help in identifying why. No unusual devices are connected to my network, and I haven't had any dramatic changes that would cause a sudden spike in usage. April cycle: 599 GB usedMay cycle: 675 GB usedJune cycle: 1252 GB used (spike) - 79% was from 'Web browsing & apps'July - 10 days in to cycle: 673 GB used (more than 50% in ~10 days). -- So far, 89% is from 'Web browsing & apps'I am unable to get usage info for the April/May and other previous cycles. Has anyone else experienced this? What can I do? And how can I find out what is causing this? In June was the very first time I've gotten this message, followed by July. I am very confused here, and Cox support was of no help.

If you have a pano modem you can use the pano app. If you have a higher end router, you can turn on data monitoring in the router settings and it will monitor each device. Info - Device streaming 4k video, can use as much as 8gb an hour.Some gaming systems if you reload the downloaded games, can use a WILD amount of data. If you have an android phone and you have one drive installed, verify the settings, it COULD be backing up the entire phone daily and that can use over 100gb daily in some cases. (Another users in these forums, found that exact issue).If you have Amazon echo or dot, they can go into a loop listening and translating all conversations, and tv show you are watching and they can use as LOT of data. If you have kids, make sure they didn't give the WiFi password to a neighbor, (also something another forum poster found out). Hope some of this helps. If not let me know, I can help provide more info.

I promise you. They do not accurately track the data and increase it on purpose. I am WAITING for that lawsuit to come to fruition with them. I am a brand new customer and I am telling you RN. I went to unlimited, because AINT NO WAY did we hit 1280 gigs of data within 20 days. I only surf online, My brother plays games, but works 12+ hours a day.I am telling you man. They do it so you pay more for unlimited. COX is KNOWN for scamming their customers.

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