J'ai perdu mon GSM

[hystar06]

Hello. 
I am always grateful for your service.
Unfortunately, I lost my phone in France.
Someone stole my phone and turned it off. 
So, I would like to receive lost service from Orange, such as reporting the loss of my cell phone or suspending the SIM card.

My name is Sujeong Hwang.

I changed my Sim number.

I don't remember my original Sim number. But if you need it, I'll find it and tell you.

Let me know if you need any more information. I hope you solve it as soon as possible.

Thank you.

[Richard11]

Hello,

Thank you for your continued service. Unfortunately, my phone was stolen while I was in France, and it has since been turned off. As a result, I would like to request assistance from Orange to report the loss and suspend my SIM card. My name is Sujeong Hwang, and I have recently changed my SIM number, but I do not remember my original SIM number. If required, I can try to locate it and provide it to you. Please let me know if you need any further information to resolve this issue as quickly as possible. I greatly appreciate your help.

Thank you!

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[bulrog]

Sorry, but you are on a forum where there are only customers and a moderator. For your particular problem, it's best to contact Orange. You can phone them on 5000 (or +32 (0)2 745 95 00) or use the Chat.
You can access the chat by clicking here and then on the blue bubble at the bottom right.

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[RizlaineB · Accepted solution]

Hello @hystar06 ,

Oh 😞

To block the sim card, you need to contact our customer service directly via the 5000, social media or chat.
To have a new sim card, you can order it directly via your customer zone or go to the shop 😉

Rizlaine

[Gregory]

Sorry, @hystar06 there are only customers here.

You need to contact Orange le 5000 ou 32 2 745 95 00 or facebook/messenger

Best