Not receive the prepaid card

[XXUE]

Hello,

I ordered a prepaid sim card last Friday at the Eshop, but till today I don't receive it.

I tried several times to reach your hotline, but choosing English service will always be redirected to the Dutch one.

Please help me out with this issue.

Thanks so much 

[Gregory]

Hi @XXUE 

I'm afraid no one will be able to help you here, since we're all customers

What you can do is

• call the hotline again, most people speak English
• Send a private message with Messenger on Orange's Facebook https://www.facebook.com/pg/OrangeBelgium/community/?ref=page_internal

Good luck

[XXUE]

Message already sent to your Facebook messager account, no reply yet 🙂 

[Gregory · Accepted solution]

Guess you'll have to be patient then @XXUE Things tend to get delayed nowadays 

[XXUE]

Thanks so much for your quick reply,
I have sent a message by Facebook messenger and expecting the reply.
But to be honest, I would like to say the hotline -> English option must be something wrong.
I have called minimum 5 times, and each time I chose the English option, I was redirected to the Dutch one (But most of them don't speak English).
kind regards