Apprenti pisteur
 •Â
1 Â message(s)
J'ai perdu mon GSM
Hello.
I am always grateful for your service.
Unfortunately, I lost my phone in France.
Someone stole my phone and turned it off.
So, I would like to receive lost service from Orange, such as reporting the loss of my cell phone or suspending the SIM card.
My name is Sujeong Hwang.
I changed my Sim number.
I don't remember my original Sim number. But if you need it, I'll find it and tell you.
Let me know if you need any more information. I hope you solve it as soon as possible.
Thank you.
Solution acceptée
RizlaineB
Community Manager
 •Â
1.2K Â messages
Hello @hystar06 ,
Oh 😞
To block the sim card, you need to contact our customer service directly via the 5000, social media or chat.
To have a new sim card, you can order it directly via your customer zone or go to the shop 😉
Rizlaine
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bulrog
Super User
 •Â
5.1K Â messages
Bonjour,
Sur ce forum, il n'y a que des clients et un modérateur. Pour votre problème particulier, il est préférable de contacter Orange. Vous pouvez leur téléphoner au 5000 (ou +32 (0)2 745 95 00) ou utiliser le Chat.
Vous pouvez accéder au chat en cliquant ici et ensuite sur la bulle bleue, en bas, à droite.
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Gregory
Super User
 •Â
7.7K Â messages
Sorry, @hystar06 there are only customers here.
You need to contact Orange le 5000 ou 32 2 745 95 00 or facebook/messenger
Best
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Richard11
Apprenti éclaireur
 •Â
2 Â messages
Hello,
Thank you for your continued service. Unfortunately, my phone was stolen while I was in France, and it has since been turned off. As a result, I would like to request assistance from Orange to report the loss and suspend my SIM card. My name is Sujeong Hwang, and I have recently changed my SIM number, but I do not remember my original SIM number. If required, I can try to locate it and provide it to you. Please let me know if you need any further information to resolve this issue as quickly as possible. I greatly appreciate your help.
Thank you!
1
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Pokrak
Éclaireur novice
 •Â
1 Â message(s)
Hello Sujeong Hwang,
Thank you for reaching out and for your kind words.
We’re sorry to hear that your phone was stolen. To help you quickly, here are the steps you should follow:
Block your SIM card:
Please contact Orange Customer Service as soon as possible by phone or by visiting an Orange store. They can immediately block your SIM card to prevent unauthorized use.
Report the theft:
You should also file a police report in France. This report might be needed by Orange or your insurance provider.
Request a new SIM:
Since you mentioned you’ve changed your SIM number, you can request a replacement with your existing Orange account (if active) or create a new one.
Provide account details:
If possible, provide any information such as your original SIM number, customer number, or ID to help verify your identity.
Please don’t share your personal details publicly here for security reasons. Instead, contact Orange Belgium’s customer service via:
Phone: 5000 from an Orange number, or +32 495 95 95 00 from another phone.
Website: https://www.orange.be
We hope your issue gets resolved quickly!
Best regards,
Orange Community Support
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