Mobile data Australia, NZ

Hello, 

I cannot use my mobile data travel pack in NZ / Australia. I had the same problem in Switzerland last week. 

I have a best destinations plus pass and a world plus pass both activated. 

My phone shows full coverage and a notice that there is no internet because I am out of data.

I thought it was a connection setting with my phone, but when I modified my travel data control, it immediately connected to the internet, and said I consumed 60 euro of data in one google search. I did not even click through to a web page - I only loaded the search results page. I am currently in Australia.

In my usage it says I have not consumed anything from either travel pack.

Even more absurd is that when I tried calling Orange from the app, the number for contact from abroad is not in service, it redirects me and the number is not valid. 

Please help.