Hridoy_Rozario
+ nog 3
Leerling verkenner
•
Sim not delivered in 3 months
delivered
I ordered a MobiCarte on May 30, 2026. I migrated my old number from Syma to Orange. Portability took place on June 13, 2026. I went to the Orange store before the port but the person said they can't give me a sim card before the migration is complete.
So i went back again 3 days after the migration, they said they SIM card only can delivered to my address and they said it will delivered. I came back home and waited but I never received the sim card.
I went back again last week and they said the same thing, it will delivered to my address but it's been a week and I still didn't receive it. I have visited the boutique 8 times so far. Now they are saying my number may have been cancelled.
What is the solution? I can't French yet so I can't call the support myself? What should I do now? It's been more than month and the number is very important to me.....
Officiële oplossing
RizlaineB
+ nog 56
Community Manager
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Hello @Hridoy_Rozario
I’m sorry you are having this issue. It’s not a nice situation. Normally, you should have received your SIM card at home within 3 working days.
If you still haven’t received it, you need to contact our customer support. I recommend contacting us via Facebook or Instagram, so you can speak with an advisor who can check the situation and help you.
I hope this will be sorted out soon!
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