Extremely slow internet speed with my flybox

[GR18]

Hi there!

I live in Heverlee in Leuven and it is 2 days now that my internet connection is extremely poor (0,5 mbs). I have already turned off and on my modem but without relult. Even reset it and again no result. Any idea what is going on? Thank you.

[Gregory]

@GR18 I see that you have already done the usual steps

I'm afraid that the only thing left is to call the number 5000 or send a message via Facebook/Messenger

good luck,

[GR18]

Gregory thanks for your answer!

The thing is that I am calling this number but nobody answers...Yesterday I was waiting on the line for an hour and today for two...

[Gregory]

That's odd @GR18 Have you tried Facebook ?

Or you can try 5000 again.  It may take some time to get someone on the line because every one is busy.

I have only needed the 5000 once.  Took 15 min to be able to speak to someone

ps: Have you tried to put the flybox closer to a window ?