Banjacked
+15 plus
Pisteur confirmé
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How long must I wait
Ordered up a new TV Box from orange to replace the almost 9 year old one we have now, and there's a problem.
Despite living at this address in deepest, darkest, West Flanders, Orange decided that the box had to be sent to an address in Kapellen (Antwerpen) we haven't lived at for over 2.5 years and I didn't notice fast enough (not that it would have made much of a difference given things updated at the weekend and, well, it's not exactly easy to sort things out at the weekend).
A mistake, sure, and one that should NEVER have happened, but now I need to have an idea on how long it will be before I see the new TV Box in case I have to reschedule things to suit the delivery. Bpost are no good, you can't get through to a real person and they say "wait". Phoned Orange, they say "Wait until the package is sent back to us and we'll send it out again now we've corrected records that should never have needed such a correction".
Is there any way I can cancel this order and make a new one to speed up the process, especially given it was hardly my fault
Banjacked
+15 plus
Pisteur confirmé
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Update: Have persuaded Bpost to do a return to sender since they couldn't even try to deliver to the address on the label but instead looked at the shop under the address, which is closed today so no attempt to deliver was possible.
Again, however, I need an idea of the "when", etc, so there's no conflicts with things like doctor, hospital, etc, appointments
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Banjacked
+15 plus
Pisteur confirmé
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Now this is getting ridiculous. Bpost tracking says it was DELIVERED after a worker sent an email to Kapellen telling them to RTS, so Bpost don't know what's going on.
Just spent 30 mins on phone to Orange, been bounced around 3 people, sat there listening to nothing as one person tries to figure out what is going on, and then I get dumped to the "Rate your experience" menu after being cut off.
Waiting a few minutes for a call back, if not then I'll be back on the phone and will be highly unlikely to be so patient and polite. After all, the site had the right address when I ordered but somehow Orange/CEVA sent it to the wrong address and until proven otherwise the package is lost. It's not difficult to sort this out, someone just needs to own their mistake, send out another TV Box, and figure out how to recover the one they misplaced by sending it to an address I have not lived at since January 2024.
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