Complaint : Activation delay

Dear Support,
As a new habitant of Belgium I signed my contract with Orange on 12 March 2020 at Orange Shop Etterbeek. Unfortunately, until now 27 April 2020 my two SIM cards have not been activated. I provided all my documents during singing my contract as well as I sent my ID and my documents from the commune to id@orange.be on 14 and 19 March 2020. I can't understand how it is possible that this case is not solve after so many days. Because of your not functional service I can not use many on-line services in Belgium what have not allowed me for example to furnished my new apartment. I demand cancelation of my contract and the appropriate compensation.
Best regards,