I payed for 150GB why only 13GB now?

Hi all, 

I have the flybox.

It's extremely slow.

It should have 150GB but I only seem to get 13GB! 

Has anyone else had this problem? 

I've phone called orange (no answer after 30 mins) 

I've emailed orange (no response to any email address I found). 

Overall it's very frustrating as this has been going on for week now. 

Anyone able to help? 

Faylim