Failed recording

Same thing happend here also, the tech men came at te house and said it was to do with not locking your recordings. . Also our box hangs all the time, the only thing you can do is reboot the device. 

Can someone explain why, yet again, EVERYTHING that we tried to record last night failed to record properly and is unavailable for watching? The hard disk in our DVR is 90% empty, there are and were no conflicts, yet every single thing we wished recorded, in excess of five hours of shows across multiple channels from late afternoon until the small hours of this morning, failed to record properly and was unavailable for watching. There was no power failure, the DVR was not switched off, everything was as normal but at least 6 shows are unavailable.

 

If this was the first time there would not be so much of an issue, but this happens regularly and it's strange it mostly happens on a Monday.

 

Can I have an explanation for this, plus some way of knowing that this will NOT happen again without good reason, as otherwise you will be finding that all services shall be terminated with no warning and my money will go to a provider who can provide the promised service as, simply, this is now at least the eighth time this has happened and, frankly, that is unacceptable as we are talking about every single recording over a period in excess of 12 hours and not only the occasional failure due to weather. If you are only able to provide half the promised service, then say so and you will be paid accordingly, for right now you are not doing what is promised and I see nothing whatsoever on your or any other site which explains the regular failure of the system to do what I am paying for.

Regards

 

Mark C

Ugh @Banjacked,

I understand that this current situation is very frustrating. I hope this can help:

If the option "Record" for a selected program is not available, it may be due to the following two reasons.

1. Your TV decoder is no longer connected to the internet

If you no longer have an image on the infobanner or in the TV guide, your TV decoder is probably not connected to the Internet or the connection is lost.

You can check the connection status in Menu> Settings> Technical> Network> Check internet connection.

If the connection status is 'not connected', check the ethernet cable on the modem or your Wi-Fi installation (and other peripherals).

You can start the connection wizard via Menu> Settings> Technical> Network> Connection wizard.

If you still fail to establish an internet connection after starting the connection wizard, restart your TV decoder.

If there is still no connection, contact the customer service for technical assistance.

2. The selected program is not identified as a recurring program
Some recurring programs can not be identified as "Series" (icon "S"). The 'Record series' option is not available in that case. You can only choose 'Record' (this episode).
In that case, you can manually set a recording with a repeat function.

Set a recording manually via Menu> Recordings> Manual recording. Select the repetition frequency in the pop-up window: once, every day, every week, Monday-Friday. 

Kr,

Totem

thanks

That is an incredibly frustrating situation, especially with plenty of hard drive space and no obvious conflicts. It sounds like a potential software glitch or a failing tuner in the DVR itself. While you troubleshoot with your provider, a reliable alternative to avoid these recording headaches is to use the MovieBox App. It provides on-demand access to a vast library of movies and TV shows, eliminating the risk of failed recordings. For a secure and safe download, always get it from their official website to avoid any malware risks.

Thanks For Share This Blog !!

That’s an incredibly frustrating issue, especially when you have plenty of hard drive space and no clear conflicts. It could be the result of a software glitch or even a failing tuner inside the DVR. While you work with your provider to sort it out, a dependable workaround is to use the Rbtv77 App, which offers on-demand access to a huge selection of movies and TV shows—completely removing the risk of missed or failed recordings. For safety and security, make sure to download it only from the official website to avoid any potential malware.