Not receive the prepaid card

Hello,

I ordered a prepaid sim card last Friday at the Eshop, but till today I don't receive it.

I tried several times to reach your hotline, but choosing English service will always be redirected to the Dutch one.

Please help me out with this issue.

Thanks so much

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Gregory

Super User

•

7.7K messages

Hi @XXUE

I'm afraid no one will be able to help you here, since we're all customers

What you can do is

call the hotline again, most people speak English
Send a private message with Messenger on Orange's Facebook https://www.facebook.com/pg/OrangeBelgium/community/?ref=page_internal

Good luck

4

XXUE

Pisteur confirmé

•

3 messages

Message already sent to your Facebook messager account, no reply yet 🙂

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Gregory

Super User

•

7.7K messages

Guess you'll have to be patient then @XXUE Things tend to get delayed nowadays

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Thanks so much for your quick reply,
I have sent a message by Facebook messenger and expecting the reply.
But to be honest, I would like to say the hotline -> English option must be something wrong.
I have called minimum 5 times, and each time I chose the English option, I was redirected to the Dutch one (But most of them don't speak English).
kind regards

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Gregory

Super User

•

7.7K messages

That's a pity, @XXUE I would have expected that the Dutch speaking people would speak English as well

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Not receive the prepaid card

XXUE

Gregory

XXUE

Gregory

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