Technical Support ticket for Orange VPN IKEv2

Dear Orange Technical Support,

*Technical Question*
Hallo,
We use IKEV2 VPN protocol for the EU office. I tried to establish a connection, but it never works.  I cannot work from home because of this.

Can you enable this for my home internet and mobile phone connections?

If I cannot work from home, then I need a new ISP.

Regards,

S

PS. if you provided an official message to Support, such as email, and online form, or even get old telephone*, then I would not have to post on a public forum to get your attention, would I?

* when I phoned you in French. you tell me immediately that you cannot speak English, and hang up.?! I spoke in French.  When I spoke in English, you passed me around your colleagues for 20 mins and then hung up.  So, the phone number does not actually work. I won't use FB or other social media for business.